Terms of Service

Last updated: January 21, 2026

These Terms of Service ("Terms") govern your use of ShopSignal ("Service"), operated by ShopSignal ("we," "our," or "us"). By installing or using ShopSignal, you agree to these Terms.

1. Service Description

ShopSignal is a Shopify application that helps merchants collect customer reviews, analyze feedback, and generate insights. The Service includes review collection, sentiment analysis, topic tagging, insight generation, and review display widgets.

2. Account Registration

To use ShopSignal, you must have a valid Shopify store and install our application through the Shopify App Store. You are responsible for maintaining the security of your Shopify account and for all activities that occur under your account.

3. Subscription and Billing

  • Free Trial: New users receive a 14-day free trial with full access to features.
  • Billing: After the trial, you will be billed monthly through Shopify's billing system based on your selected plan.
  • Plan Changes: You may upgrade or downgrade your plan at any time. Upgrades take effect immediately; downgrades take effect at the next billing cycle.
  • Cancellation: You may cancel at any time. Cancellation takes effect at the end of your current billing period.
  • Refunds: We offer a 30-day money-back guarantee on your first paid month. Contact us to request a refund.

4. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Submit fake or fraudulent reviews
  • Attempt to reverse engineer or compromise the Service
  • Interfere with or disrupt the Service
  • Violate any applicable laws or regulations
  • Infringe on the rights of others

5. Review Content

  • Ownership: You retain ownership of all reviews collected through the Service.
  • License: You grant us a license to process, analyze, and display reviews as part of providing the Service.
  • Responsibility: You are responsible for moderating and managing reviews on your store.
  • Export: You may export your review data at any time.

6. Intellectual Property

ShopSignal and its original content, features, and functionality are owned by us and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, or create derivative works of our Service.

7. Third-Party Services

ShopSignal integrates with Shopify and may use third-party services for analytics, email delivery, and payment processing. Your use of these services is subject to their respective terms and privacy policies.

8. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. We may perform maintenance or updates that temporarily affect availability. We will provide reasonable notice when possible.

9. Limitation of Liability

To the maximum extent permitted by law, ShopSignal shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Service will be error-free, secure, or uninterrupted.

11. Indemnification

You agree to indemnify and hold harmless ShopSignal and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

12. Termination

We may suspend or terminate your access to the Service at any time for violation of these Terms or for any other reason with notice. Upon termination, your right to use the Service ceases immediately.

13. Changes to Terms

We may modify these Terms at any time. We will notify you of significant changes by email or through the Service. Continued use after changes constitutes acceptance of the new Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to conflict of law principles.

15. Dispute Resolution

Any disputes arising from these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration.

16. Contact

For questions about these Terms, contact us at:

Email: legal@shopsignal.app
Address: [Your Business Address]